He was 63, recently retired, and looking for a little extra income. By the time he emailed us, he had moved CAD 47,500 into a “managed” account he could no longer touch. That one email started a recovery that returned nearly three-quarters of his money.
How it started
A polished cold call introduced him to a “senior strategist” who screen-shared winning trades and walked him through funding an account. The relationship felt personal — daily check-ins, encouragement, a sense that someone was finally on his side.
Where it went wrong
The platform was TrueVisionFX, an unregulated broker in our registry. Every time he asked to withdraw, the “strategist” urged “one more deposit” to unlock a higher tier — and then the account was quietly switched to read-only and the calls stopped.
What we did
We split his losses by payment rail — part card, part crypto — because each has its own recovery route. For the card deposits we built a documented chargeback case; for the crypto, we traced the transfers to a consolidation wallet that fed a compliant exchange and filed a freeze request with his police report attached. The two routes, run in parallel, did the heavy lifting.
About CAD 35,150 was returned through a combination of card chargebacks and a frozen exchange balance. An early crypto tranche cashed out before we began was the part we could not reach.
“They made me feel foolish for being scammed. Cryptocule never did. They just got to work and kept me informed every step.”— Client statement, Calgary
What this means for you
If you funded a platform by both card and crypto, there may be more than one way back — and they can run at the same time. Don’t let embarrassment cost you the window to act. We will tell you honestly what is reachable before you commit to anything.